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OOTB Abandoned Cart Marketing Automation Campaigns Not Shown In The List

Hey All,

It has been little while now i wrote my last blog, i have so many pending blogs to write, i will commit myself to write those in coming months

But today, i will be sharing some small but useful information regarding marketing automation templates not showing even if all settings and installations are fine

Following is the whole scenario which i was facing and had no clue until i found the actual reason why those campaigns did not show up

 Marketing Automation Campaign
Ok, so i had a task to modify and use existing OOTB Abandoned Cart Campaigns and utilize and change them to allow some customized business logic.

So generally when you install SXA tenant site with commerce they come installed by default and can be seen in the campaigns list.

But in our scenario everything was working but the campaigns were not coming in the lists, there was nothing in the log as technically there were not errors (which i came to know after troubleshooting which i will mention later in the blog)

Problem
Even if everything looked fine and all commerce abandoned cart templates were installed, still the OOTB campaigns were not seen in the list of campaigns in "Marketing Automation" list.

 

So i tried following things

  • I reinstalled those commerce campaign packages for my site tenant by removing them form the site and again installing it but no luck, it just did not show up, installation was fine, it was showing that they are installed
  • I tried running commerce installation script (partial script just to install that campaign packages script), but script was successful but no luck (My senior and multiple times sitecore MVP brijesh patel suggested me this, which was a good pointer to look into as well.)
  • Tried looking into marketing automation services logs,  Restarted it
  • Verified certificates but all things were fine
  • Checked config files for connection string to make sure the user is there and has access to marketing automation service and everything looked just good as otherwise all things of the sites were working just fine

Solution

After trying different things with no luck, i tried to see what AJAX call it is making to get the list and thought to see the DLL code from where it is getting the list.

If you observer the below screenshot, one thing caught my eyes were it was passing the culture with the AJAX request as en-US see below screenshot



And in one of our other environment it was showing the list, so i checked what parameters are being passed there, and surprisingly there was different language culture was being passed as "en" and not "en-US" like following

So just to try, i copied the URL in a browser and tried to hit it with only "en" as a culture and not "en-US" and it showed the json response with all the campaigns like following




So i concentrated my search around that to find from where it is passing that as that was the only difference i could figured out

and found out that it is the language setting of a user who is logged in, so i saw the setting in sitecore user manager for that user and surprisingly i found that for that only user the culture was "en-US"



I changed the setting to "Default" from "en-US" and saved and just refreshed the marketing campaigns list page and was happy to see the campaigns are back :)



As i said Small but very useful information

I hope if you come across something, this blog will at least save you some time
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